Privacy Policy

Our Privacy Policy

Last updated: 16 January 2019

Michelle Ward t/a Brook Language Services operates (the “website”). This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of the website.

We use your personal information in order to understand your needs; to provide you with a better service; for record-keeping; and to improve our website. By using the website, you agree to the collection and use of information in accordance with this policy.


Information Collection and Use

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Name, company and job title
  • Contact information including email address and telephone number
  • IP address
  • Demographics including postcode and interests
  • The internet page which referred you to this website
  • Log data
  • Other information relevant to the client’s enquiries



The security of your personal information is important to us, but remember that no method of transmission over the internet, or other method of electronic storage, is 100% secure. However, we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. While we strive to use these commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


Links to Other Websites

Our website may contain links to other websites of interest to you. However, once you have used these links to leave our site, we do not have any control over that other website.



Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.

Like many websites, we use cookies to collect information such as which pages you find useful. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.


Log Data

Like many website operators, we collect information that your browser sends whenever you visit our website ("log data"). This log data may include information such as your computer's internet protocol ("IP") address, browser type, browser version, which pages of our website you visit, the time and date of your visit, the time spent on those pages and other statistics. We only use this information for statistical analysis purposes and then the data is removed from our system.



We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that we feel may be beneficial to you and/or your company. If you fill in a form on our website, look for the opt-in box to indicate that you are happy for the information to be used by anybody for direct marketing purposes.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at


Changes to this Privacy Policy

This privacy policy is effective as of the date above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our privacy policy at any time and you should check this privacy policy periodically. Your continued use of the service after we post any modifications to the privacy policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified privacy policy.

If we make any material changes to this privacy policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.


Contact Us

If you have any questions about this privacy policy, please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us at